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The average person tells 16 people about a poor customer-service experience. Don’t let that happen to you. Be ahead of the game.  According to a Harvard Business School study, approximately 75 percent of startups with venture funding will eventually fail. The same study found that a similar percentage of small businesses will fail within the first ten years of existence. Of course, the primary reason for most business failures is an inability to profitably attract and retain customers. While there are many different types of business models out there, from software as a......

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